User Terms and Conditions

This page sets out the rules that govern your use of Spinanga Casino. It explains our relationship with users, the responsibilities we expect, and the basic procedures that apply to accounts, bonuses, payments and disputes. By using the site or placing bets you agree to these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

When you open an account with us you must provide accurate, complete and up-to-date information. You are responsible for keeping your login details secure and for any activity that occurs under your account. Do not share your password or allow others to access your account. We may suspend or close accounts that show signs of misuse, fraud, collusion or breach of these terms.

Verification and checks

We may request identity and residence documents to verify your account before allowing deposits, withdrawals or access to certain services. You must cooperate with verification requests. Until verification is complete, withdrawals may be delayed or restricted. We will handle personal data in accordance with our privacy statement.

Eligibility requirements

Only users who meet local legal age and eligibility requirements may register and play. You must not open or use an account if doing so is unlawful where you live. We may refuse registration or block access from locations where the service is restricted. Creating more than one account or using an account on behalf of another person is prohibited.

Acceptable platform use

Use the platform lawfully and in good faith. Automated play, use of bots, software designed to gain unfair advantage, or attempts to manipulate games and promotions are not allowed. You must not attempt chargebacks, false disputes or other actions intended to reclaim funds unfairly. Breaches may result in account suspension, forfeiture of balances and withholding of winnings.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general conditions. Offers may include wagering requirements, contribution rates by game, maximum bet limits and time limits. Bonus funds are not withdrawable until the promotion conditions are met. Some payment methods may be excluded from bonus eligibility and operators may adjust or withdraw offers at any time in line with these terms.

Deposits and withdrawals

We support a range of payment methods. Deposit and withdrawal options, limits and processing times vary by method and by region. All withdrawal requests are subject to verification checks and any applicable limits. We may apply holds, request additional documents or decline transactions where required to prevent fraud or to comply with our policies. Fees may apply only where explicitly stated.

Dispute resolution

If you have a complaint, contact customer support with relevant details and supporting evidence. We aim to investigate and respond promptly. During an investigation we may limit account activity. If you are not satisfied with the outcome, escalation procedures are available through our support channels. Our final decision will be issued in writing and will take into account the terms in force at the time of the disputed event.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or your account. Continued use of the service after notification indicates your acceptance of the revised terms. If you do not accept an update, you should stop using the service and request account closure.