Responsible Gambling at Spinanga Casino
At Spinanga Casino we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide clear tools and guidance to help you stay in control. If you ever feel play is becoming a problem, we encourage you to use the options below and to contact support for assistance.
Our player protection principles
We promote safe play by making responsible gambling tools available in your account and by training our support team to respond quickly and respectfully. We aim to prevent harm through practical measures: transparent limits, easy access to self-help options, and timely account checks when we detect risky patterns.
Activity-control tools
Deposit limits
You can set daily, weekly or monthly deposit limits in Account > Limits. Limits apply immediately and cannot be raised on the same day to encourage cooling-off. If you need a higher limit later, a short waiting period will apply.
Loss limits
Loss limits let you cap how much you can lose over a chosen period. Set a session loss cap or a longer-term loss limit to help keep spending predictable. Limits are adjustable from your account and come into effect at once.
Time limits and session reminders
Use time limits to restrict playing hours or set reality checks that remind you how long you’ve been active. Session reminders can be configured to pop up at regular intervals so you can take a break when needed.
Self-exclusion and account breaks
If you need a break, you can choose a temporary time-out from 24 hours up to several months, or request permanent self-exclusion. During self-exclusion your account will be closed and you will not be able to open a new account. Requests are processed promptly and our support team can explain the reactivation process if applicable.
Signs of problematic behaviour
- Spending more than you intended or chasing losses
- Playing for longer periods than planned or neglecting responsibilities
- Borrowing money or hiding activity from friends and family
- Repeatedly failing to stick to limits you set yourself
Tips for staying in control
- Set deposit and loss limits before you play
- Use session reminders and take regular breaks
- Keep only a small balance in your account
- Avoid using credit to fund play
- Talk to someone you trust if gaming affects your wellbeing
Professional help and support organisations
If you need additional support, consider contacting independent organisations such as Gamblers Anonymous, GamCare, the National Council on Problem Gambling, SOS Joueurs, or a local treatment service. These groups offer confidential advice, counselling and self-help resources. Our support team can also guide you to appropriate resources if you prefer.